Support centre
Choose the issue that matches your situation, collect the device, player and on-screen message, then use the secure contact path when the written checks do not resolve it.
Find your answer
Start with the relevant guidance below. When you need to send an individual question, the Contact page provides the secure form, email and WhatsApp options.
Browse the public directory for channel and country examples. The wider package includes additional options, so request a one-connection Free Trial or ask Support when you need to check a specific channel, country or language.
Plans differ by subscription duration and simultaneous connection count. One connection means one device streaming at a time. For more than five simultaneous streams, contact Kemo IPTV about a Custom Plan.
Use the Setup overview to prepare your device and follow the general order, then open the device-specific Tutorials for numbered instructions.
Work through a sensible order rather than assuming the connection: allow the first load to finish, check the supplied values, restart the player, then confirm the device and network. Not every issue comes from the network.
Relevant account and setup information is supplied for an accepted Free Trial or subscription request. For anything account-specific, use the secure Contact form and never share passwords or full account fields publicly.
Before contacting support
Sharing a few non-sensitive details helps Support respond without a long back-and-forth.
Protect the account
Do not post passwords, playlist links, or complete account fields in public spaces. Share account-specific details only through the secure Contact form when they are needed. Support may ask for non-sensitive context such as the device, player, step, and exact error message.
Open Contact FormFast checks
Programme information and channel data can take a short time to finish loading the first time. Keep the player open until the first refresh completes, check the supplied values for accidental spaces, and restart the player once. If it stays empty, contact Support with your device and player name.
Playback can pause for several reasons, not only the connection. Restart the device and player, pause other large downloads, close unused apps, and try a wired connection when available. Source availability and device performance can also affect a single stream.
Browse the public Channels directory, request a one-connection Free Trial, or contact Support to check a specific channel or country.
Share your device and operating system, the player or app name, the step where the problem starts, and the exact on-screen message. For availability questions, add the channel or country you are checking, and never post passwords or account fields publicly.
Compare durations and simultaneous connection levels on the Plans page. One connection means one device streaming at a time. Contact Kemo IPTV about a Custom Plan when you need more than five simultaneous streams.